Cancellation policy
The following right of cancellation only applies to consumers in distance selling.
a) Cancellation policy
Right of cancellation
Customers have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. To exercise the right of cancellation, the customer must inform us (Jungkraut AG, Baarerstrasse 2, 6300 Zug, Switzerland, hello@jungkraut.com, phone: +41 44 515 60 08) of his decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The attached sample cancellation form can be used for this purpose, but is not mandatory.
To meet the cancellation deadline, it is sufficient for the customer to send notification of exercising the right of cancellation before the cancellation period expires.
Consequences of cancellation
Exercising the right of cancellation results in the conversion of the purchase contract into a reverse transaction, according to which the services received under the purchase contract must be refunded. The customer must return the goods with the original packaging to Jungkraut within 14 days of declaring the cancellation. Jungkraut AG shall bear the costs for the return shipment.
The return shipment must be sent to Jungkraut AG, Baarerstrasse 2, 6300 Zug, Switzerland. The time of dispatch of the cancellation is decisive for compliance with the deadline.
Return labels
Without prejudice to the customer's statutory rights, we shall provide the customer with free return labels for the return shipment. We will send him the return label by e-mail. The customer can hand in the return shipment at a parcel shop of the respective provider in Germany.
Reimbursement
Once the goods have been received on time, the purchase price already paid will be refunded to the customer immediately. The refund will be made via the method used for payment.
A deduction from the purchase price to be refunded or an invoice for possible damage, excessive wear and tear of the goods or, if agreed, shipping costs of the goods shall be reserved. No deduction shall be made if the loss in value is due to handling of the goods necessary to establish their nature, condition and functionality. Jungkraut AG may refuse repayment until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
Exclusion from the right of cancellation
Personalised goods with individual finishes are excluded from cancellation.
b) Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to us: